退款政策

SINE 退換貨政策 / Return & Exchange Policy

為了讓您網購無憂，SINE 提供完善的「14天尺碼無憂 ── 免費上門換貨服務」。請注意，本站所有預售及正價商品均不設退款服務，但我們樂意為您更換尺碼或處理瑕疵商品。我們體貼家長的時間，換貨流程全面極簡化，毋須註冊或登入客戶帳戶即可極速辦理。

/ To ensure a worry-free shopping experience, SINE offers a "14-Day Free Home Size-Exchange Service". Please note that we do not offer refunds for any pre-order or regular-priced items. However, we are more than happy to assist you with size exchanges or defective items. We value your time—our exchange process has been streamlined to be entirely hassle-free, requiring no registration or account login.

📌 換貨條件 

商品必須保持全新、未經穿著、未經清洗，並保留原始包裝（包括鞋盒、標籤標牌及所有贈品，如銀離子抗菌襪）。

請在收到商品（以物流簽收日期為準）起 14 天內提出申請。

🛠️ 極簡的換貨申請方式 

WhatsApp 客服人工一鍵對接 

如果您想直接與客服對話，歡迎隨時透過 WhatsApp 聯絡我們，並提供您的訂單號碼與需要更換的新尺碼即可。

客服 WhatsApp 專線： +852 5586 8662

🚚 雙方運費如何計算？ / Shipping Fees for Exchange

SINE 貼心提供【1 次免費上門換貨服務】。我們會安排順豐快遞上門回收舊鞋，並同時/隨後將新尺碼寄到您手上，您無需承擔任何運費。

備註：若同一個訂單需要進行第二次（含）以上的更換，買家需自行承擔來回運費。

📌 Eligibility for Exchange

/ Items must be unworn, unwashed, in their original condition, and with all original packaging intact (including the shoe box, labels, tags, and promotional gifts like silver-ion socks).

Requests must be submitted within 14 days of receiving your delivery (based on the logistics tracking carrier's delivery date).

🛠️ Hassle-Free Ways to Apply

 WhatsApp Customer Service

 If you prefer to speak with a human, simply message our CS team via WhatsApp with your Order Number and new size required for instant, direct assistance.

🚚 Shipping Fees for Exchange

SINE provides 【1 Free Home Size-Exchange Service】. We will coordinate with SF Express to pick up the original pair and dispatch the new size at zero shipping cost to you.

Note: For any subsequent exchanges beyond the first free instance, the buyer will be responsible for all return and redeliver shipping fees.